# Grok Bot sign-in problems and SuperGrok linking fixes

Grok Bot signs in with a Cursor account, and a SuperGrok or X Premium+ link is permanent. Find the message on your screen, then the fix for it, in order.

*From Learn Grok Bot, an independent guide (not affiliated with SpaceXAI or Cursor). Web version: https://learngrokbot.com/sign-in-and-linking Last verified: 2026-10-06.*

Grok Bot signs in with a Cursor account, and a SuperGrok or X Premium+ subscription counts only once it's linked to that account. When sign-in or linking fails, start from the exact words on your screen: each message has its own cause and its own fix.

**In short**

- **Authentication error** on an app that's still signed in: update your Bots' computer in **Settings** > **Updates**. Signing out again doesn't clear it.
- A sign-in that loops: update the app, clear cookies for cursor.com and x.ai, try a private window, then wait 30 to 60 minutes. Reinstalling rarely helps.
- No **Link Grok Account** button: quit Grok Bot fully and open it again. The button is on the **Get Started** screen.
- A link pairs one Cursor account with one Grok or X account, for good. A red line on the link page says which of the two is already taken.
- “Access blocked” and a loop that survives every step go to hi@cursor.com. Support can't move a link.

## Find the fix for what your screen says

Sign-in and linking fail with many different messages, and two that look alike can have opposite fixes. Choose where you're stuck, then the words on your screen, and you get the cause and the steps in order.

**Interactive: Sign-in and linking: what does your screen say?**

Open it: https://learngrokbot.com/widgets/sign-in-and-linking-chooser.html

What it does: Pick where you're stuck with Grok Bot sign-in or a SuperGrok or X Premium+ link, then the words on your screen (for example "Your Cursor account is already linked to a different Grok account."), and get the cause with the steps to take, in order.

Its content as text:

### Sign-in and linking: what does your screen say?

Two taps: where you're stuck, then the words on your screen. You get the cause and the steps, in order.

Start at question 1. Each answer links to the next question or to your fix.

Question 1

#### Where are you stuck?

- I can't get signed in · The browser or the app never finishes · Go to question 2, signing in → "What does the screen say?"
- I'm signed in, but every message fails · A red banner: Authentication error · Your fix: update the computer → "Authentication error on a signed-in app: update the computer"
- My SuperGrok or X Premium+ link won't take · No button, a red line, or no usage afterwards · Go to question 2, linking → "What does the screen say?"
- The app tells me to upgrade, but I already pay · It opens on a plan screen · Go to question 2, plans → "What do you pay for?"
- I'm in, but my Bots are missing · Or it's the wrong account · Your fix: a different Cursor account → "You're in a different Cursor account"

Question 2, signing in

#### What does the screen say?

- “There was an issue authenticating”, “Something went wrong”, or the sign-in page comes back · In the browser, or back at Sign in · Your fix: a sign-in that won't finish → "The sign-in won't finish: take five steps in order"
- “Access blocked, please contact support.” · A red notice on the sign-in page · Your fix: only support can lift it → "“Access blocked”: only support can lift it"
- A message about Legacy Privacy Mode · Before the app will start · Your fix: change one Cursor setting → "Legacy Privacy Mode: change the setting on Cursor's site"
- “Setting up Grok Bot's computer” that never ends · Or a blank black or white window · Your fix: your sign-in worked → "Stuck on setup, or a blank window: your sign-in worked"
- I'm on a phone and the sign-in won't finish · Such as “Waiting for Browser…” · Your fix: on a phone → "On a phone: sign in on your computer first"

Question 2, linking

#### What does the screen say?

- I can't find a Link Grok Account button · Or linking stopped partway through · Your fix: start the link again → "No link button, or the link stopped partway: start it again"
- “Your Cursor account is already linked to a different Grok account.” · A red line on the link page · Your fix: this Cursor account has a link → "This Cursor account already has a link"
- “That Grok account is already linked to another Cursor account.” · A red line on the link page · Your fix: this Grok account has a link → "This Grok account is linked to another Cursor account"
- “Grok Bot access requires an active SuperGrok, SuperGrok Plus, SuperGrok Heavy, or X Premium+ subscription.” · Or a line that names SuperGrok Lite · Your fix: no plan that includes Grok Bot → "The Grok or X account has no plan that includes Grok Bot"
- It linked, but I have no access or the wrong usage · Still on the plan screen, or an old tier · Your fix: linked, but no access → "A subscription counts only on the Cursor account it's linked to"

Question 2, plans

#### What do you pay for?

- Cursor Pro, Pro+, Ultra or Teams · A current plan, billed by usage · Your fix: a different Cursor account → "You're in a different Cursor account"
- An older Cursor plan with a monthly count of requests · A request-based plan · Your fix: a request-based plan → "A request-based Cursor plan doesn't include Grok Bot"
- SuperGrok, SuperGrok Plus, SuperGrok Heavy or X Premium+ · Paid to Grok or X, not to Cursor · Your fix: linked, but no access → "A subscription counts only on the Cursor account it's linked to"
- SuperGrok Lite, SuperGrok Team or Enterprise, or X Premium without the plus · Paid to Grok or X · Your fix: no plan that includes Grok Bot → "The Grok or X account has no plan that includes Grok Bot"

The thirteen fixes

Sign-in loop

#### The sign-in won't finish: take five steps in order

A sign-in has two halves. The browser signs you in, then the app picks that session up. These steps clear a stale session on either side.

1. Keep the app open and finish in the browser.
2. Update the app, then sign out and back in.
3. Clear cookies for cursor.com and x.ai, and use a private window.
4. Sign in at x.ai/bot with the same Cursor account.
5. Wait 30 to 60 minutes and try again.
6. Still looping? Write to support.

Don't reinstall the app. It usually doesn't fix a sign-in.

Support only

#### “Access blocked”: only support can lift it

Cursor has blocked the sign-in, and the block can't be cleared from your side. A phone verification that failed is one cause.

1. If you were asked to verify a phone number, try the verification once more.
2. Take a screenshot of the access-blocked screen.
3. Email hi@cursor.com, and say whether the block appeared at sign-in or while you were linking.

Don't open a second Cursor account and link your subscription there to get round the block. That link could never move back.

Cursor setting

#### Legacy Privacy Mode: change the setting on Cursor's site

Grok Bot needs cloud storage to run, and Privacy Mode (Legacy) allows none, so the app can't start on that account.

1. Switch the account to **Privacy Mode**. Legacy plans and Privacy Mode (Legacy) has the link and what changes.
2. On a Cursor team, ask your admin: the setting is theirs.
3. Sign in to Grok Bot again.

Not a sign-in problem

#### Stuck on setup, or a blank window: your sign-in worked

The app is past sign-in and is waiting for your cloud computer.

1. If the line is still changing, wait. First setup can take several minutes.
2. [Quit Grok Bot fully](https://learngrokbot.com/not-responding#quit) and open it again.
3. On a company network, ask IT to allow `*.cursorvm.com` and `*.*.cursorvm.com`. A gateway that inspects traffic stops setup at this point.
4. Still stuck? Follow [Can't reach your computer](https://learngrokbot.com/cant-reach-computer).

Don't sign out or reinstall. Neither one reaches the computer.

Phone

#### On a phone: sign in on your computer first

The phone app signs in to the same Cursor account as your computer. A different sign-in method on the phone can start a second, empty account.

1. Sign in to Grok Bot on your computer first, then on the phone with the same Cursor account.
2. **iPhone or iPad:** if the sign-in sheet doesn't offer the method you use on your computer, choose the email option, enter your Cursor account's email address, and use the sign-in link it sends you.
3. **Android:** if the app stays on “Waiting for Browser…”, the phone has put it to sleep partway. Open the phone's settings for the Grok Bot app and set its battery use to **Unrestricted**. Sign in again, and switch straight back to Grok Bot when the browser reads “All set!”. If your default browser is Samsung Internet, make Chrome the default for this sign-in.
4. With SuperGrok or X Premium+, make the link on your computer. The phone needs no link of its own.

Signed in, messages fail

#### Authentication error on a signed-in app: update the computer

Your sign-in is fine, so logging out and back in changes nothing. The banner clears when your Bots' computer moves to its current version.

1. Open **Settings** > **Updates** and update Grok Bot's computer. The update removes the apps and packages installed on the computer, and keeps your Bots, files and logins.
2. Send a short message to any Bot.
3. Banner still there, or no update waiting? Take the sign-in steps, then write to support.

Don't reinstall the app. The fault isn't in it.

Linking

#### No link button, or the link stopped partway: start it again

The link buttons are on the **Get Started** screen, which shows only while your account has no access. Settings has no link option.

1. [Quit Grok Bot fully](https://learngrokbot.com/not-responding#quit) and open it again.
2. On **Get Started with Grok Bot**, click **Link Grok Account** and [go through the link](https://learngrokbot.com/setup#link) from the start.
3. No such screen? There are two more ways to the link page.

The Cursor side is taken

#### This Cursor account already has a link

A Cursor account pairs with one Grok or X account, for good. This one is paired with a different Grok or X account than the one you just used.

1. Read the **Signed in as** line. If it isn't the Cursor account you meant, click **Switch accounts** and link from the right one.
2. If it is the right Cursor account, its link stays with the Grok or X account it's paired with. A Cursor plan on this account gives usage without a link.
3. Or link your subscription to a different Cursor account. That account starts with no Bots, and the link stays there for good.

Don't wait on support to remove the old link. Support can't unlink or move one.

The Grok side is taken

#### This Grok account is linked to another Cursor account

Your subscription's usage already sits on a different Cursor account, and it can't move to this one.

1. Click **Switch accounts** and sign in with the Cursor account that holds the link. Sign in to Grok Bot with that account from now on.
2. Not sure which account that is? Click **Email the linked account**, then check your other inboxes.

Plan

#### The Grok or X account has no plan that includes Grok Bot

A link carries usage from SuperGrok, SuperGrok Plus, SuperGrok Heavy or X Premium+. SuperGrok Lite, SuperGrok Team, SuperGrok Enterprise and X Premium without the plus don't count.

1. Check you signed in to the Grok or X account that has the subscription. One bought under another login is on another account.
2. On Lite, or on X Premium without the plus? Upgrade that same account, then link it again.
3. Or skip the link: Cursor Pro includes Grok Bot. [Pricing](https://learngrokbot.com/pricing) has every plan.

After linking

#### A subscription counts only on the Cursor account it's linked to

The link puts your usage on one Cursor account. The app has to be signed in to that same account, and a new link or a changed plan can take up to 24 hours to reach **Weekly usage**.

1. Check which Cursor account the app is in. It must be the one you linked.
2. Not linked yet? Get to the link page.
3. Check the subscription is still active on the Grok or X side. Cursor checks it again at each renewal.
4. Allow up to 24 hours after a link, an upgrade or a downgrade.

Don't link again to hurry it along. Linking again is only for an account that had no qualifying plan.

Cursor plan

#### A request-based Cursor plan doesn't include Grok Bot

Grok Bot comes with Cursor's usage-based plans. An older plan that counts requests each month is asked to upgrade, even though you pay for Pro.

1. Decide whether you want to leave the request-based plan. Opting in to usage-based pricing is what turns Grok Bot on.
2. Legacy plans and Privacy Mode (Legacy) sets the two side by side.
3. On a team, the plan is your admin's to change.

Account

#### You're in a different Cursor account

Your plan, your link and your Bots belong to one Cursor account. A different email or sign-in button opens another account, which looks like a brand-new app.

1. Check which Cursor account the app is in.
2. Sign out, then sign in with the account that has your plan and your Bots, by the same method you used before.
3. Right account, and still no Bots? The app may not be reaching your computer. See [Can't reach your computer](https://learngrokbot.com/cant-reach-computer).
4. Right account, a current paid plan, and still asked to upgrade? Write to support.

Don't create Bots or link a subscription in the empty account.

The steps in each fix link to the sections below, where the screens are.

## Check which Cursor account you're in

Several fixes start with the same look. Your plan, your link and your Bots all sit on one Cursor account, and the app may be signed in to another.

Click your picture at the bottom left of the app, choose **Settings**, and find **Account** at the top of **General**.

![The Account card at the top of Settings, General. A blurred picture, name and email address on the left, and two buttons on the right: Add account and Sign Out](https://learngrokbot.com/assets/shots/sign-in-and-linking-account.png)

1. Your name and the email address of the Cursor account this app is signed in to, blurred here.
2. **Add account** saves a second Cursor account beside this one.
3. **Sign Out** takes this account off this computer.

- **Wrong account, or an app with none of your Bots in it:** click **Sign Out**, then sign in with the right account, by the same method you used when you made it. Signing out removes the account's data from this computer only. Your Bots and chats come back when you sign in again.
- **The browser can disagree with the app.** cursor.com may be signed in to a different Cursor account than Grok Bot is. Compare the email addresses before you buy or link anything on the web.

## Fix a sign-in that won't finish

These steps are for a sign-in that loops, stops on an error page, or drops you back at **Sign in →**. Here is one such page, with the failure in a grey line.

![A browser page headed Sign in to Grok Bot with Cursor. A grey notice under the heading reads There was an issue authenticating, above three sign-in buttons for Google, GitHub and Apple](https://learngrokbot.com/assets/shots/sign-in-and-linking-issue.png)

Image: u/Humble_Hat_7160 on Reddit (https://www.reddit.com/r/grok/comments/1wal6q3/cant_sign_into_grok_bot_with_grok_or_cursor_help/)

Take the steps in order, and stop as soon as you're in.

### Step 1: Keep the app open and finish in the browser

Leave Grok Bot open while you sign in. Carry on in the browser until the page reads “All set! Feel free to return to Grok Bot.” Then switch back to the app yourself if it doesn't come to the front. The app stops waiting after five minutes, and then you start again from **Sign in →**.

### Step 2: Update the app, then sign out and back in

In the app, open **Settings** > **Updates** and click **Check for Updates**. Locked out of the app? Install the current version from [cursor.com/download/bot](https://cursor.com/download/bot). Then sign out and sign in again.

### Step 3: Clear cookies and use a private window

In your browser, clear the cookies for cursor.com and x.ai. Then sign in again in a private or incognito window.

### Step 4: Sign in at x.ai/bot

On a computer, open [x.ai/bot](https://x.ai/bot) in the browser and sign in there with the same Cursor account. Then try the app once more.

### Step 5: Wait 30 to 60 minutes

An error that started today can clear by itself when your session refreshes. Give it 30 to 60 minutes and try again.

Reinstalling the app usually doesn't fix a sign-in, so you can skip that. If the last step fails too, [write to support](#support).

### “Authentication error” on an app that's signed in

One message looks like a sign-in problem and isn't. A red banner above the message box reads **Authentication error**, with “If you are logged in, try logging out and back in.” under it, while the app still shows your account and your Bots.

![The left half of a red banner with a warning triangle. Its title is Authentication error and the line under it reads If you are logged in, try logging out and back in.](https://learngrokbot.com/assets/shots/sign-in-and-linking-auth-banner.png)

*The banner shows each time you send a message. Logging out and back in doesn't clear it.*

Image: @LubaYudasina on X (https://x.com/LubaYudasina/status/2099316980951982241)

The fix is on your Bots' computer. A computer update keeps your Bots, files and logins, and removes the apps and packages installed on the computer. Open **Settings** > **Updates**, and if **Update Grok Bot's Computer** offers an **Update** button, click it. [Not responding](https://learngrokbot.com/not-responding#update) shows that screen.

With no update waiting, or with the banner still there afterwards, take the five steps above.

## Fix a link that won't take

Linking happens on one web page, and when it fails that page says why in a red line. Read the line first, because it tells you which of your two accounts is the problem.

![The page Link Your SuperGrok Subscription to Access Grok Bot. Under a paragraph about which subscriptions qualify, a red line reads Your Cursor account is already linked to a different Grok account. Below it: a Link Accounts button, Signed in as with a blurred email address, and a Switch accounts button](https://learngrokbot.com/assets/shots/sign-in-and-linking-link-page.jpg)

1. The red line names the case. Here the Cursor account already has a link.
2. **Signed in as** is the Cursor account you're linking to.
3. **Switch accounts** signs you in to a different Cursor account.

Image: @ilyusha on X (https://x.com/ilyusha/status/2106843127390818621)

Three rules explain every red line.

- **One to one, for good.** A Cursor account pairs with one Grok or X account. The pairing can't be undone or moved to another Cursor account, by you or by support.
- **Usage follows the subscription.** Upgrade or downgrade on the Grok or X side and **Weekly usage** follows, which can take up to 24 hours. You don't link again.
- **One reason to link again.** The account you linked had no plan that includes Grok Bot, such as SuperGrok Lite, and you've since upgraded it.

### Get back to the link page

Once you're inside the app, Settings has no link option. There are three ways back.

- **Quit Grok Bot fully and open it again.** While your account has no access, the app opens on **Get Started with Grok Bot**, with **Link Grok Account**. Closing the window isn't enough: [here's how to quit fully](https://learngrokbot.com/not-responding#quit).
- **On a free account, open Settings > Usage & Billing.** The page has a **Get Access with Grok** button.
- **In a browser, open [cursor.com/promos/super-grok](https://cursor.com/promos/super-grok)** while signed in to cursor.com with the same Cursor account.

[Set up Grok Bot](https://learngrokbot.com/setup#link) walks through the link itself.

## Legacy plans and Privacy Mode (Legacy)

Two older Cursor settings keep Grok Bot switched off, even on an account that pays. Both are changed on Cursor's website.

**Two settings that block Grok Bot**

| | Request-based plan | Privacy Mode (Legacy) |
|---|---|---|
| What it is | An older Cursor plan that counts requests each month | An older privacy setting that allows no data storage |
| What you see | The app asks you to upgrade, though you already pay for Pro | A message about Legacy Privacy Mode when you sign in |
| Why it blocks | Grok Bot comes with usage-based plans only | Grok Bot needs cloud storage to run |
| The fix | Opt in to usage-based pricing on cursor.com | Switch to **Privacy Mode** in [Cursor's privacy settings](https://cursor.com/dashboard/settings?openPrivacy=true) |
| What you give up | The request-based plan | The no-storage setting. With **Privacy Mode** on, your data still isn't used for training |

- On a Cursor team, both settings belong to your admin. Ask them.
- A team on a request-based plan can't use a personal SuperGrok link in its place, and neither can an Enterprise seat.

## What only support can clear

Some account problems can't be fixed from your side. Email hi@cursor.com when one of these is true.

- The sign-in page reads “Access blocked, please contact support.”
- A sign-in still loops after all five steps.
- You pay for a current Cursor plan, you're signed in to the account that has it, and the app still asks you to upgrade.

Support can't unlink a link or move it to another Cursor account, so don't wait on a ticket for that.

Put these in the email, and leave passwords and sign-in codes out of it.

**Put these in the email**

- [ ] The email address on your Cursor account
- [ ] The exact words of the message, and a screenshot of the screen
- [ ] Your computer or phone, and your Grok Bot version (**Settings** > **Updates** shows it)
- [ ] The steps you've already tried
- [ ] Whether the trouble started while you were linking SuperGrok or X Premium+

Once you're in, the next step is a Bot of your own.

**Next:** [Create your first Bot](https://learngrokbot.com/first-bot)

Create a Bot from New chat, name it for its job, tell it that job in one message, then hand it a first task that needs no plugin or login. Real screens.

### Can I use two Grok Bot accounts on one computer?

Yes. Open the account menu at the bottom left and choose **Add account**. Each account keeps its own Bots and data on this computer, and the account menu gains **Switch account** to move between them.

### Does signing in to Grok Bot count as another computer on my Cursor account?

Yes. Cursor limits how many computers can use one account, and Grok Bot counts as one when you sign in. Its cloud computer can count as another. If you hit the limit, sign out on devices you don't use: the extra ones drop off the count within a day, and access comes back by itself.

### Can I change the email address on my account?

No. The email on a Cursor account can't be changed. A new email means a new Cursor account, which starts with no Bots, and a link doesn't move to it.

- 2026-10-06: First published.

## Sources

- [Cursor Help Center: Sign in to Grok Bot](https://cursor.com/help/grok-bot/sign-in)
- [Cursor Help Center: Link SuperGrok for Grok Bot](https://cursor.com/help/grok-bot/supergrok)
- [Cursor Help Center: Plans and billing](https://cursor.com/help/grok-bot/plans)
- [Cursor Help Center: Grok Bot FAQs](https://cursor.com/help/grok-bot/faqs)
- [Cursor Help Center: Subscribe from the mobile app](https://cursor.com/help/grok-bot/mobile-purchase)
- [Cursor Help Center: Get help](https://cursor.com/help/grok-bot/get-help)
- [SpaceXAI docs: Get started](https://docs.x.ai/grok-bot/get-started)
- [SpaceXAI docs: Troubleshooting](https://docs.x.ai/grok-bot/troubleshooting)
- [SpaceXAI docs: Settings and notifications](https://docs.x.ai/grok-bot/settings-and-notifications)
- [SpaceXAI docs: Teams and enterprises](https://docs.x.ai/grok-bot/teams-and-enterprises)
- [SpaceXAI docs: Security FAQ](https://docs.x.ai/grok-bot/security-faq)
- [Cursor docs: Grok Bot for teams](https://cursor.com/docs/grok-bot/teams)
- [SpaceXAI: Grok Bot changelog (v0.24.0, v0.28.0, v0.48.0)](https://x.ai/changelog/bot)
- [Cursor forum: staff on Authentication error while signed in](https://forum.cursor.com/t/authentication-error-try-logging-in/171107)
- [Cursor forum: staff on updating Grok Bot's computer](https://forum.cursor.com/t/grok-bot-macos-0-44-0-persistent-authentication-error-after-sign-out-sign-in/171164)
- [Cursor forum: staff on linking from cursor.com and checking the account](https://forum.cursor.com/t/i-m-on-supergrok-and-want-to-buy-additional-grok-bot-requests-but-on-demand-billing-appears-to-require-a-cursor-pro-subscription/171010)
- [Cursor forum: staff on a link left on a deleted Cursor account](https://forum.cursor.com/t/deleted-cursor-account-leaves-grok-link-orphaned-and-blocks-relinking/168783)
- [Cursor forum: staff on request-based plans](https://forum.cursor.com/t/cursor-says-grok-bot-is-included-with-pro-now-do-you-actually-have-access-yet/169808)
- [Cursor forum: staff on signing in on iPhone](https://forum.cursor.com/t/grok-bot-ios-login-only-offers-accounts-x-ai-cursor-apple-sso-account-not-found/173116)
- [Cursor forum: staff on Waiting for Browser on Android](https://forum.cursor.com/t/grok-bot-android-login-stuck-on-waiting-for-browser/172774)
- [Cursor forum: staff on an app that opens empty](https://forum.cursor.com/t/mac-same-account-as-ios-shows-onboarding-then-setting-up-grok-bot-s-computer-white-screen/169676)
- [Cursor forum: staff on Grok Bot counting as a device](https://forum.cursor.com/t/does-logging-into-grokbot-count-as-a-separate-computer/169289)
- [Image: the There was an issue authenticating page (u/Humble_Hat_7160 on Reddit)](https://www.reddit.com/r/grok/comments/1wal6q3/cant_sign_into_grok_bot_with_grok_or_cursor_help/)
- [Image: the Authentication error banner (@LubaYudasina on X)](https://x.com/LubaYudasina/status/2099316980951982241)
- [Image: the link page with its red line (@ilyusha on X)](https://x.com/ilyusha/status/2106843127390818621)