Lookup

What does your screen say?

Tap the message you have. You get what it means and the step to start at.

Each message links to its answer below.

The seven answers

Wait first

Reconnecting: give it a few minutes

The app has lost the computer and is trying to get it back by itself. Your Bots, files and logins are safe while it does, and a chat shows its saved messages in the meantime.

  1. Wait a few minutes.
  2. Still reconnecting? Check the status page, then click Retry.
  3. Then quit Grok Bot fully and reopen it.

Don't reset the computer while the app is reconnecting.

All six steps

Can’t reach your computer: start at the first step

The app has stopped trying by itself and is offering you two buttons. On the start screen the same state reads “Grok Bot is having trouble connecting”.

  1. Check the status page, then click Retry.
  2. Quit Grok Bot fully and reopen it.
  3. Open Grok Bot on your phone to learn whether the computer or your network is at fault.
  4. Only then Update, Recover and Reset, in that order.

Don't click the Recover button first. It removes installed apps and packages, and it can't fix a network.

Your network

A firewall, VPN or proxy line: fix the connection, leave the computer alone

The app has worked out that something between this device and the computer is blocking it. Under the line it names the address it needs, *.cursorvm.com.

  1. Pause any VPN or proxy, then click Retry.
  2. On a work network, send IT the two addresses to allow.
  3. Try your phone on mobile data to confirm the computer itself is fine.

Don't recover or reset. The computer isn't the problem.

Wait first

Setup or an update that won't finish: keep waiting, then reopen

The computer is being built or rebuilt. First setup can take several minutes, and so can an update with a large download or a lot of data to move. The line can also read Starting your computer or Updating your computer.

  1. If the window offers Keep waiting, choose it.
  2. Nothing has changed for a long while? Quit Grok Bot fully and reopen it.
  3. On a work network, check that the network isn't in the way. A company gateway stops setup at this point.
  4. Still stuck? Write to support.

Don't start a second update, and don't reset to get out of a slow one.

Not yet

The update won't start: wait for it to be offered again

An update saves your work before it does anything else, and it doesn't run until it can. Each of these messages means it can't yet.

  1. Update unavailable: try again in a few minutes.
  2. Backup not ready: wait. The app offers the update again once a backup has finished.
  3. Agent busy: a Bot couldn't pause in time. Let it finish, then update again.
  4. A message that won't clear? Write to support.

Don't reset to force the update through. A reset goes ahead even when recent work couldn't be saved.

One retry

Update, Recover or Reset failed: retry once, then stop

The step didn't finish. After a failed recovery the app says your Bots, files and logins are safe. After a failed reset it says the computer may be in a partial state.

  1. Try your phone on mobile data if you haven't. When the block is on your own network, these steps fail however often you repeat them.
  2. Update failed: if the app offers Recover computer, that is the next step.
  3. Recover failed: click Retry Recovery once.
  4. Reset failed: click Retry Reset once.
  5. Failed again? Write to support.

Don't keep retrying. A repeated reset can interrupt a restore that's still finishing.

Look first

Bots or chats are missing: look before you recover anything

Chats are stored apart from the computer, so a computer problem doesn't delete them. A hidden Bot, or a different Cursor account, looks the same as a Bot that's gone.

  1. Quit Grok Bot fully and reopen it.
  2. Open Grok Bot on another device with the same account. Bots and chats follow the account.
  3. Open Hidden Bots at the bottom of the sidebar.
  4. Check which Cursor account you're signed in to.
  5. Missing on every device? Write to support, with a screenshot of the sidebar.

Don't use Recover or Reset to look for them. Neither brings back a chat, and both can lose recent work.