Fix chooser

Sign-in and linking: what does your screen say?

Two taps: where you're stuck, then the words on your screen. You get the cause and the steps, in order.

Start at question 1. Each answer links to the next question or to your fix.

Question 1

Where are you stuck?

Question 2, signing in

What does the screen say?

Question 2, plans

What do you pay for?

The thirteen fixes

Sign-in loop

The sign-in won't finish: take five steps in order

A sign-in has two halves. The browser signs you in, then the app picks that session up. These steps clear a stale session on either side.

  1. Keep the app open and finish in the browser.
  2. Update the app, then sign out and back in.
  3. Clear cookies for cursor.com and x.ai, and use a private window.
  4. Sign in at x.ai/bot with the same Cursor account.
  5. Wait 30 to 60 minutes and try again.
  6. Still looping? Write to support.

Don't reinstall the app. It usually doesn't fix a sign-in.

Support only

“Access blocked”: only support can lift it

Cursor has blocked the sign-in, and the block can't be cleared from your side. A phone verification that failed is one cause.

  1. If you were asked to verify a phone number, try the verification once more.
  2. Take a screenshot of the access-blocked screen.
  3. Email hi@cursor.com, and say whether the block appeared at sign-in or while you were linking.

Don't open a second Cursor account and link your subscription there to get round the block. That link could never move back.

Cursor setting

Legacy Privacy Mode: change the setting on Cursor's site

Grok Bot needs cloud storage to run, and Privacy Mode (Legacy) allows none, so the app can't start on that account.

  1. Switch the account to Privacy Mode. Legacy plans and Privacy Mode (Legacy) has the link and what changes.
  2. On a Cursor team, ask your admin: the setting is theirs.
  3. Sign in to Grok Bot again.
Not a sign-in problem

Stuck on setup, or a blank window: your sign-in worked

The app is past sign-in and is waiting for your cloud computer.

  1. If the line is still changing, wait. First setup can take several minutes.
  2. Quit Grok Bot fully and open it again.
  3. On a company network, ask IT to allow *.cursorvm.com and *.*.cursorvm.com. A gateway that inspects traffic stops setup at this point.
  4. Still stuck? Follow Can't reach your computer.

Don't sign out or reinstall. Neither one reaches the computer.

Phone

On a phone: sign in on your computer first

The phone app signs in to the same Cursor account as your computer. A different sign-in method on the phone can start a second, empty account.

  1. Sign in to Grok Bot on your computer first, then on the phone with the same Cursor account.
  2. iPhone or iPad: if the sign-in sheet doesn't offer the method you use on your computer, choose the email option, enter your Cursor account's email address, and use the sign-in link it sends you.
  3. Android: if the app stays on “Waiting for Browser…”, the phone has put it to sleep partway. Open the phone's settings for the Grok Bot app and set its battery use to Unrestricted. Sign in again, and switch straight back to Grok Bot when the browser reads “All set!”. If your default browser is Samsung Internet, make Chrome the default for this sign-in.
  4. With SuperGrok or X Premium+, make the link on your computer. The phone needs no link of its own.
Signed in, messages fail

Authentication error on a signed-in app: update the computer

Your sign-in is fine, so logging out and back in changes nothing. The banner clears when your Bots' computer moves to its current version.

  1. Open Settings > Updates and update Grok Bot's computer. The update removes the apps and packages installed on the computer, and keeps your Bots, files and logins.
  2. Send a short message to any Bot.
  3. Banner still there, or no update waiting? Take the sign-in steps, then write to support.

Don't reinstall the app. The fault isn't in it.

The Cursor side is taken

This Cursor account already has a link

A Cursor account pairs with one Grok or X account, for good. This one is paired with a different Grok or X account than the one you just used.

  1. Read the Signed in as line. If it isn't the Cursor account you meant, click Switch accounts and link from the right one.
  2. If it is the right Cursor account, its link stays with the Grok or X account it's paired with. A Cursor plan on this account gives usage without a link.
  3. Or link your subscription to a different Cursor account. That account starts with no Bots, and the link stays there for good.

Don't wait on support to remove the old link. Support can't unlink or move one.

The Grok side is taken

This Grok account is linked to another Cursor account

Your subscription's usage already sits on a different Cursor account, and it can't move to this one.

  1. Click Switch accounts and sign in with the Cursor account that holds the link. Sign in to Grok Bot with that account from now on.
  2. Not sure which account that is? Click Email the linked account, then check your other inboxes.
Plan

The Grok or X account has no plan that includes Grok Bot

A link carries usage from SuperGrok, SuperGrok Plus, SuperGrok Heavy or X Premium+. SuperGrok Lite, SuperGrok Team, SuperGrok Enterprise and X Premium without the plus don't count.

  1. Check you signed in to the Grok or X account that has the subscription. One bought under another login is on another account.
  2. On Lite, or on X Premium without the plus? Upgrade that same account, then link it again.
  3. Or skip the link: Cursor Pro includes Grok Bot. Pricing has every plan.
After linking

A subscription counts only on the Cursor account it's linked to

The link puts your usage on one Cursor account. The app has to be signed in to that same account, and a new link or a changed plan can take up to 24 hours to reach Weekly usage.

  1. Check which Cursor account the app is in. It must be the one you linked.
  2. Not linked yet? Get to the link page.
  3. Check the subscription is still active on the Grok or X side. Cursor checks it again at each renewal.
  4. Allow up to 24 hours after a link, an upgrade or a downgrade.

Don't link again to hurry it along. Linking again is only for an account that had no qualifying plan.

Cursor plan

A request-based Cursor plan doesn't include Grok Bot

Grok Bot comes with Cursor's usage-based plans. An older plan that counts requests each month is asked to upgrade, even though you pay for Pro.

  1. Decide whether you want to leave the request-based plan. Opting in to usage-based pricing is what turns Grok Bot on.
  2. Legacy plans and Privacy Mode (Legacy) sets the two side by side.
  3. On a team, the plan is your admin's to change.
Account

You're in a different Cursor account

Your plan, your link and your Bots belong to one Cursor account. A different email or sign-in button opens another account, which looks like a brand-new app.

  1. Check which Cursor account the app is in.
  2. Sign out, then sign in with the account that has your plan and your Bots, by the same method you used before.
  3. Right account, and still no Bots? The app may not be reaching your computer. See Can't reach your computer.
  4. Right account, a current paid plan, and still asked to upgrade? Write to support.

Don't create Bots or link a subscription in the empty account.